At The Coffee House, we are more than just a chain of coffee stores; we are a community that thrives on excellence and

a passion for quality. With 42 stores currently and plans to expand to 200, we believe our success begins and ends with

our people. Our culture is built on the principle that having the right individuals in the right positions is key to achieving

our goals. We are seeking a dedicated Store Openings Manager to support our new store opening process.

The Store Openings Manager is responsible for the successful launch and early-stage integration of all new Coffee

House stores. This role ensures that each store opens on time, on budget, fully staffed, fully trained, and fully aligned

with Coffee House culture, operational standards, and commercial expectations.

Key Responsibilities;

As our Store Openings Manager, you’ll play a critical role in launching new Coffee House stores and setting them up for

long-term success. Working alongside the Head of Growth, Head of Stores and Transitions Manager, you will ensure

every store is fully operational, fully trained and fully aligned to our brand from day one.

You will:

● Lead operational readiness for new openings — from store set-up, soft furnishings and final preparations through

to launch day

● Develop and deliver structured opening plans, timelines and checklists to ensure on-time, on-standard openings

● Support recruitment and deliver engaging training that embeds both operational excellence and Coffee House

behaviours

● Coach and develop new Store Managers to confidently run shifts, lead teams, manage performance and deliver

exceptional customer service

● Ensure compliance, health & safety, stock management and labour controls are embedded from the outset

● Monitor early trading performance, evaluate shift standards and provide clear feedback to leadership

● Continuously improve our store opening processes and training programmes as we scale from 42 to 200 stores

● Support wider growth projects alongside the Head of Growth

This is a hands-on, fast-paced role where you’ll lead by example, uphold high product and service standards, and ensure

every new Coffee House opens ready to thrive.

Experience

Essential

● Multi-site hospitality, QSR or retail experience

● Proven track record of opening new sites successfully

● Strong operational knowledge (labour control, stock, compliance & H&S)

● Experience delivering training and coaching managers to high performance

● Commercially aware, KPI-driven and highly organised

● Confident communicator who thrives in a fast-paced, high-growth environment

● Full UK driving licence and flexibility to travel

Desirable

● Experience in a rapidly scaling brand

● Training framework development experience

● Familiarity with workforce systems (e.g. ADP, WIW)

● Experience supporting post-opening leadership transitions

Personal Attributes

● High standards with strong attention to detail

● Hands-on, lead-from-the-front approach

● Calm, solutions-focused and adaptable

● Passionate about people, culture and delivering great customer experiences

Be a part of a growing team that values excellence, innovation, and the power of people. At Coffee House, you will have the opportunity to

shape the future of our workforce and contribute to our mission of delivering exceptional experiences to our customers.

If you’re passionate about launching high-performing stores, developing great teams, and playing a hands-on role in scaling a growing coffee

brand from 42 to 200 stores, we’d love to hear from you!