Job Description:

At Coffee House, we are more than just a chain of coffee stores; we are a community that thrives on excellence and a passion for quality. With 42 stores currently and plans to expand to 200, we believe our success begins and ends with our people. Our culture is built on the principle that having the right individuals in the right positions is key to achieving our goals. We are seeking a dedicated New Store Trainer to support our new store openings team.

The New Store Trainer is responsible for the successful launch and early stage integration of all new Coffee House stores. This role ensures that each new team we have carefully selected, is fully implemented within the store. You will be responsible for: Maintaining high operational standards, fully training the team, aligning the team with the Coffee House culture, and commercial expectations.

Key Responsibilities:

As our New Store Trainer, you’ll play a critical role in launching new Coffee House stores and setting them up for long term success. Reporting in to the Head of Growth and working closely with the operations team, you will ensure every store is fully operational, fully trained and fully aligned to our brand from day one.

You will:

• Lead operational readiness for new openings , from store set-up, soft furnishings and final preparations through to launch day
• Support recruitment and deliver engaging training that embeds both operational excellence and Coffee House behaviours
• Coach and develop new Store Managers to confidently run shifts, lead teams, manage performance and deliver exceptional customer service
• Ensure compliance, health & safety, stock management and labour controls are embedded from the outset
• Monitor early trading performance, evaluate shift standards and provide clear feedback to leadership

This is a hands-on, fast-paced role where you’ll lead by example, uphold high product and service standards, and ensure every new Coffee House opens ready to thrive.

Experience Essential:

• Hospitality, QSR or retail experience (some experience in a coffee is desirable)
• Proven track record of exceptional customer service standards and implementation
• Strong operational knowledge (labour control, stock, compliance & H&S)
• Experience delivering training and coaching managers / teams to high performance
• Commercially aware, KPI-driven and highly organised
• Confident communicator who thrives in a fast paced, high-growth environment
• Full UK driving licence and flexibility to travel to multiple stores

Full flexible 7 days a week and can work on a rota basis

Desirable:

• Experience in a rapidly scaling brand
• Experience within managing a coffee store
• Training framework development experience
• Experience supporting post opening leadership transitions

Personal Attributes:

• High standards with strong attention to detail
• Hands on, lead from the front approach
• Calm, solutions focused and adaptable
• Passionate about people, culture and delivering great customer experiences

Be a part of a growing team that values excellence, innovation, and the power of people. At Coffee House, you will have the opportunity to shape the future of our workforce and contribute to our mission of delivering exceptional experiences to our customers.

If you’re passionate about launching high-performing stores, developing great teams, and playing a hands-on role in scaling a growing coffee brand from 42 to 200 stores, we’d love to hear from you!