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Team Leader

Widnes

£Up to £9.41

Job description

Job description

Are you passionate about customer service and enjoy thriving in a busy environment?

The Coffee House is proud to announce an exciting new position as Store Leader in our coffee shop in Widnes. The store provides a lively, fun, busy but relaxed environment for local shoppers, and a great place for like minded people to work together.

The Coffee House is a chain of independent coffee shops based in the North West.We opened our first store in Lymm village in 2011 and have been continuing to grow the business ever since.We are a forward thinking company, priding ourselves on new and innovative ways of working.We bring passion, individuality and quality to all of our stores.We have a vision for growth but want to maintain our independent values and continue to aim to be everyone’s ‘go to’ coffee brand.

Core Brand Values

Customer service:It is important that all of our employees go that extra mile for all of our customers.We feel that we give a more personable, friendly and genuine experience than our competitors.We look after every customer that walks through our doors, and it is the continued support of our regular customers that ensures the success of our business.

Passion for coffee: Our coffee is the heart of our business and is sourced from a local roastery. We ensure that fresh tasting coffee is served by our trained baristas each and every day.

Delicious products: All of our products are freshly made in our Central Production Unit using ingredients that are specially selected from local and independent suppliers.

Relaxing atmosphere: We like to create a calm, laid-back atmosphere for our customers.Whether you are meeting friends, using the store as a workspace or just relaxing, you will find that there is something for everyone.

Responsibilities

As Store Leader you will be the face of the brand and you will ensure that the daily trade and store operations are performed to an excellent standard, that customer service is exceptional and your team are trained to a very high standard.

Key areas of responsibility include:

Adhere to the company standards ensuring all products sold meet the company specs and brand standards.

To train staff and monitor their performance.

Conduct weekly reports to the operations manager on time and accurately.

Recruitment and selection using our 3-stage recruitment process.

Monitor staff performance, document and challenge poor performance and appraise staff using our company tools.

Manage stock control.

To take responsibility for the store as a whole.

Follow health and safety guidelines set out by the company.

To attend meetings set out by the Directors/Operations Manager.

To ensure the store is meeting all of the food hygiene standards set out by HACCP.

Ensure all staff adhere to all company policies and procedures.

To publish the rotas set out by the company.

Participate in local marketing initiatives the company may be running.

Experience we are looking for:

Ideally from the hospitality/retail background.

Worked in fast paced customer service environment.

Exceptional customer service and listening skills.

Passionate about people and can lead a team.

Barista experience is a positive skill, but don’t worry you will receive training.

Enthusiastic with a proactive attitude.

Hours: Full time, must be able to work weekends and be available to respond to store emergencies.

Our Process

We will assess your CV/application

If we believe that you are suitable, we will phone you to arrange a 1st stage interview.

If successful there will be a 2nd stage telephone interview

Following a successful interview you will be invited to one of our stores for Practical In-store Experience (‘P.I.E.’)

Job type
Permanent
Posted
2021-07-15T00:00:00