Are you passionate about customer service and enjoy thriving in a busy environment?
The Coffee House is proud to announce that an opportunity has come up as Store Manager at our prestigious store at our coffee shop based in Baron's Quay, Northwich. The store provides a lively and fun, yet relaxed environment for local shoppers, and a great place for like minded people to work together.
The Coffee House is a chain of independent coffee shops based in and around the North West. We opened our first store in Lymm village in 2011 and have been continuing to grow the business ever since. We are a forward thinking company, priding ourselves on new and innovative ways of working. We bring passion, individuality and quality to all of our stores, while providing customers with beautiful stores and handcrafted coffee. We have a vision for growth, but want to maintain our independent values and continue to aim to be everyone’s ‘go to’ coffee brand.
Core Brand Values
Customer service: It is important that all of our employees go that extra mile for our customers. We feel that we give a more personable, friendly and genuine experience than our competitors. We look after every customer that walks through our doors, and it is the continued support of our regular customers that ensures the success of our business.
Passion for coffee: Our coffee is the heart of our business and is sourced from a local roastery. We ensure that fresh tasting coffee is served by our trained baristas each and every day.
Delicious products: All of our products are freshly made in our own Kitchen and bakery, using ingredients that are specially selected from local and independent suppliers.
Relaxing atmosphere: We like to create a calm, laid-back atmosphere for our customers. Whether you are meeting friends, using the store as a workspace or just relaxing, you will find that there is something for everyone.
As Store Manager you will be the face of the brand and you will ensure that the daily trade and store operations are performed to an excellent standard, that customer service is exceptional and your team are trained to a very high specifications.
Key areas of responsibility include:
Adhere to the company standards ensuring all products sold meet the company specs and brand standards.
To train staff and monitor their performance.
Conduct weekly reports to the head of stores, on time and accurately.
Liaising with our recruitment team to select new talent .
Monitor staff performance, document and challenge poor performance and appraise staff using our company tools.
Manage stock control.
To take responsibility for the store as a whole.
Follow health and safety guidelines set out by the company.
To attend meetings set out by the Directors/Operations Manager.
To ensure the store is meeting all of the food hygiene standards set out by HACCP.
Ensure all staff adhere to all company policies and procedures.
To publish the rotas set out by the company.
Participate in local marketing initiatives the company may be running.
Experience we are looking for:
Ideally from the hospitality/retail background.
Worked in a fast paced, customer service environment.
Exceptional customer service and listening skills.
Passionate about people and can lead a team.
Barista experience is a positive skill, but don’t worry you will receive training.
Enthusiastic with a proactive attitude.
Hours: Full time, must be able to work weekends and be available to respond to store emergencies.
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