Store Assistant Manager

Join Our Passionate Team as a Coffee House Enthusiast!

About the Opportunity:

Role: Assistant Store Manager

Salary: Up to £28,000 per annum

Contract: Permanent, offering a minimum of 40 hours per week

About Us:

Calling all coffee lovers! At The Coffee House, nestled in the heart of Wigan, we're not just brewing coffee - we're crafting experiences. Join our dynamic team as we redefine the way people eat, drink and relax. Since 2011, we've been on a mission to infuse every cup with passion, personality, and pure joy. With locations across the North West of England and North Staffordshire, we're not just a coffee shop, we're a community hub.

About You:

Are you ready to bring your energy and enthusiasm to our team? Whether you’re a seasoned barista or a coffee connoisseur in the making, we want you! As an Assistant Store Manager at The Coffee House, you'll be essential to your store’s success. Serving as the role model of all day to day store functions, you’ll be responsible for maintaining flawless operations and delivering an outstanding guest experience, while empowering our team to reach new heights.

What You Will Bring:

Leadership and Management

• Inspire and invigorate our team, transforming them into coffee connoisseurs and service champions.
• Guide the dynamic rhythm of our bustling coffee haven, managing shifts with finesse and style.
• Foster a vibrant work environment where teamwork is paramount.

Guest Experience

• Create memorable and personalised experiences for our guests, making each visit a special chapter in their coffee journey.
• Address guest questions and resolve issues with professionalism and a friendly approach, leaving a long lasting impression every time.

Quality Control

• Maintain our standards of excellence, ensuring each brew meets the mark of perfection.
• Keep our equipment in optimal condition, ensuring every cup is as perfect as the last.

Product Expert

• Develop an in-depth understanding of our offerings to confidently advise and assist guests.
• Craft great coffee that hits that sweet spot every time - don’t forget about our teas, coolers, seasonal ranges and more.

Training and Development

• Assist the Store Manager in leading engaging training sessions that ignite the passion and potential of our team members.
• Offer constructive feedback and nurture a culture of growth, where setbacks pave the path to success.
• Foster a spirit of continuous improvement, where curiosity fuels innovation and excellence.

Operational Efficiency

• Assist the Store Manager in overseeing daily operations of the store to ensure a smooth and efficient workflow.
• Manage ordering, stocktaking and replenishment of stock daily.
• Manage and collaborate closely with your team to uphold an exceptional level of cleanliness throughout the store.

We're Looking For:

• Ideally from a hospitality or retail background.
• Worked in a fast paced customer service environment.
• Exceptional customer service and listening skills.
• Passionate about people and leading a team.
• Barista experience is advantageous, but not essential as training is provided.
• Enthusiastic with a proactive attitude.

Our Hiring Process:

1. Apply now through our website.
2. Stand out from the crowd? You'll hear from us for a friendly chat about your skills and experience.
3. Leading contender? You’ll be invited to join us for an immersive on-the-job experience, where you can showcase your personality and get to know our team.

Ready to brew up some magic? Apply today at and become part of something special!

Thank you for your application! If you don’t hear back within 14 business days, we encourage you to apply again in the future.

Warm Regards,

The Coffee House Team