Location: 14 Eagle Brow, Lymm WA13 0LJ

Hours: Full Time, minimum of 30 hours per week

Salary: £13.30 per hour

About Us

Coffee House was born from a lifelong dream to create a chain of premium coffee shops that serve incredible food and drink, in an environment where people can eat, drink and relax in the heart of their communities. While we’ve grown, we’ve stayed true to our values. We remain a proudly independent business, driven by the same passion and determination that inspired us from day one.

At Coffee House, we’re always looking ahead and our pursuit of quality is at the core of everything we do. As a small but growing company, we offer a culture where every team member feels truly valued (because we know that our people are the key to our success!). Our vision is simple: to become the leading independent coffee operator in England. With delicious, high quality products, modern spaces and passionate, friendly teams - we believe the best is still to come.

About You

Are you ready to turn your passion for people and coffee into an unforgettable guest experience?

We’re seeking an enthusiastic Team Leader who will support the Store Manager in ensuring smooth day-to-day operations and outstanding customer service, while helping our team grow and reach their full potential.

A day in the life of a Coffee House Team Leader

Leadership Excellence

• Support the Store Manager in leading and motivating the team to deliver outstanding service, strong operational performance and a positive store culture.
• Provide clear direction, coaching and encouragement to help team members develop their skills, build confidence and perform at their best.
• Hold responsibility for opening and closing the store and other duties as assigned.

Customer Service Excellence

• Lead by example in creating memorable, personalised experiences for every customer, bringing passion, purpose and care to every interaction.
• Support the team in delivering fast, friendly and efficient service, proactively anticipating customer needs and ensuring our standards of hospitality are consistently achieved.

Product Expert

• Maintain an expert understanding of our food and beverage offer, ensuring all products are prepared and served to brand standards.
• Coach and support team members to build their product knowledge, enabling them to confidently recommend items and enhance the guest experience.

Teamwork & Collaboration

• Support the Store Manager in coordinating daily operations and guiding the team to achieve shared goals.
• Foster a positive, supportive and high-performing team culture by encouraging collaboration, recognising strengths and providing day-to-day guidance.

Communication Skills

• Communicate clearly, confidently and respectfully with customers and team members to ensure a seamless service experience.
• Act as a key link between the team and management, sharing updates, feedback and operational information to support smooth store performance.

Problem Solving & Decision Making

• Take a proactive approach to resolving customer queries and operational challenges, using sound judgement and a solutions-focused mindset.
• Support the team during busy periods by stepping in where needed and adapting quickly to changing priorities.

Attention to detail

• Uphold and monitor our standards of excellence across service, product quality and store presentation.
• Ensure every detail reflects our commitment to genuine hospitality while supporting the team to consistently deliver at the highest level.

Got what it takes?

Apply today through our careers page to start your Coffee House career. We look forward to chatting with you soon!

(Please note: If you don’t hear back from us within 14 business days, we encourage you to apply again in the future).