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Store Manager

Warrington Golden Square

££22,000

Job description

Store Manager

Competitive Salary and Bonus

The Coffee House

We are looking for someone to join an exciting business who began its story in 2011 in the small Cheshire village of Lymm. Two brothers who oozed passion and with a strong vision to change the way people Eat, Drink and Relax, opened their first coffee house that made great coffee and served a small, classic menu which was made with local produce. Today, The Coffee House is established in 8 communities (and counting), serving thousands of people every week with a substantial range of products which has over quadrupled over the years. The Coffee House has a family of employees who have been chosen as they demonstrate the behaviours and qualities we need to succeed in developing the business and continuously ensure excellent customer service is delivered to our customer.

We have ambitious plans in place with the vision of growing this concept, and to become recognised as the ‘leading independent coffee operator in the North of England’. If you have the skills you think we are looking for, we encourage you to apply and join the family.

Job purpose:

This job contributes to The Coffee House success by leading a team to create and maintain The Coffee House experience for our customers. The Store Leader is required to regularly exercise discretion in managing the overall operations of the store. In particular, a majority of time is spent supervising and directing the team, making staffing decisions (ie: hiring, training, evaluating, disciplining, staffing). Ensuring customer satisfaction and product quality, pushing the stores sales and maximizing profits. Managing safety and food hygiene within the store using all the documentation available. To follow all the companies polices and procedures and ensuring all staff adhere to these.

Leadership

  • Leading by example
  • To conduct weekly reports to the operations manager on time and accurately.
  • To take full responsibility for the store as a whole
  • Follow all health and safety guidelines set out by the company using company tools provided
  • Planning ahead for local events, opportunities and unforeseen events.
  • Rotating staff using our work scheduling system
  • Allocating holidays to your team which will not affect your store performance.
  • To attend meetings set out by Operations/Directors.
  • Reporting store performance and financials
  • To deliver KPIs set out by the operations team
  • Implement any changes set out by the company
  • Covering any staff sickness or days off.
  • All company's policies and processes being adhered to

People

  • Motivating and encouraging teams to be the ‘Best in Class’
  • Coaching & mentoring teams to be the ‘Best in Class’
  • To recruit new staff using our 3 stage recruitment process
  • To conduct PIE's (practical in store experience) using our processes
  • Onboarding new Team members/Team Leaders into the business
  • To monitor staff performance, document poor performance and appraise staff using our company tools.
  • Identifying staff training needed and delivering improvements.
  • To monitor staff's absence levels and conduct back to work interviews.
  • To train new staff members using our training module tools
  • To hold staff meetings using communications from the Operations team
  • To identify any community events happening which could affect the stores turnover

Standards

  • To deliver exceptional customer service and continually review your own standards
  • To train, mentor and encourage exceptional customer service from your staff
  • To adhere to company standards ensuring all products are to company specs and brand standards
  • Coffee standards to be consistent and in line with company product specifications.
  • Health and safety standards are being adhered to
  • Food Hygiene practices being followed and a good knowledge of our Food Standards Agency Folder.
  • Cleanliness is kept up to date using our company tools.
  • Store appearance and atmosphere to a good standard to keep repeat custom.
  • Experience we are looking for:
  • Ideally from the hospitality/retail background.
  • Worked in fast paced customer service environment.
  • Exceptional customer service and listening skills.
  • Passionate about people and can lead a team.
  • Barista experience is a positive skill, but don’t worry you will receive training.
  • Enthusiastic with a proactive attitude.

Hours: Full time, must be able to work weekends and be available to respond to store emergencies.

Job type
Permanent
Posted
2021-06-29T00:00:00