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Store Manager



Job description

Store Manager - Sale, Manchester

Competitive Salary and Bonus

Job purpose:

This job contributes to The Coffee House success by leading a team to create and maintain The Coffee House experience for our customers. The Store Leader is required to regularly exercise discretion in managing the overall operations of the store. In particular, a majority of time is spent supervising and directing the team, making staffing decisions (ie: hiring, training, evaluating, disciplining, staffing). Ensuring customer satisfaction and product quality, pushing the stores sales and maximizing profits. Managing safety and food hygiene within the store using all the documentation available. To follow all the companies polices and procedures and ensuring all staff adhere to these.


  • Leading by example
  • To conduct weekly reports to the operations manager on time and accurately.
  • To take full responsibility for the store as a whole
  • Follow all health and safety guidelines set out by the company using company tools provided
  • Planning ahead for local events, opportunities and unforeseen events.
  • Rotating staff using our work scheduling system
  • Allocating holidays to your team which will not affect your store performance.
  • To attend meetings set out by Operations/Directors.
  • Reporting store performance and financials
  • To deliver KPIs set out by the operations team
  • Implement any changes set out by the company
  • Covering any staff sickness or days off.
  • All company's policies and processes being adhered to


  • Motivating and encouraging teams to be the ‘Best in Class’
  • Coaching & mentoring teams to be the ‘Best in Class’
  • To recruit new staff using our 3 stage recruitment process
  • To conduct PIE's (practical in store experience) using our processes
  • Onboarding new Team members/Team Leaders into the business
  • To monitor staff performance, document poor performance and appraise staff using our company tools.
  • Identifying staff training needed and delivering improvements.
  • To monitor staff's absence levels and conduct back to work interviews.
  • To train new staff members using our training module tools
  • To hold staff meetings using communications from the Operations team
  • To identify any community events happening which could affect the stores turnover


  • To deliver exceptional customer service and continually review your own standards
  • To train, mentor and encourage exceptional customer service from your staff
  • To adhere to company standards ensuring all products are to company specs and brand standards
  • Coffee standards to be consistent and in line with company product specifications.
  • Health and safety standards are being adhered to
  • Food Hygiene practices being followed and a good knowledge of our Food Standards Agency Folder.
  • Cleanliness is kept up to date using our company tools.
  • Store appearance and atmosphere to a good standard to keep repeat custom.

Job type